Our Company

Our Core Values

• Client-first mindset: We listen, adapt, and align with your agency’s mission and long- term goals.
• Operational integrity: We prioritize transparency, accountability, and measurable outcomes.
• Collaborative execution: We work hand-in-hand with stakeholders, vendors, and users to ensure successful delivery.
• Diversity & inclusion: We believe diverse perspectives create better solutions and stronger communities.
• Public good focus: Our solutions are built to improve how government serves its people.

Why Upgrade?

With over 20 years of experience in technology leadership and public sector implementations, our team brings a rare blend of hands-on execution, policy awareness, and innovation. We've led statewide deployments, modernized legacy systems, and delivered mission-critical platforms for agencies at every level.

Now, through UpgradeGovTech, we’re focused on serving government clients with:

• Enterprise application development that’s secure, scalable, and user-friendly
• Technology project management with certified leadership and agile delivery
• Ongoing system support that ensures continuity, uptime, and compliance
• Modern, accessible government websites that meet WCAG and Section 508 standards

We’re a certified minority-owned business (BEP/MBE), committed to helping governments do more with less complexity and greater impact.

Luis Cruz

Founder & President, UpgradeGovTech

Luis Cruz is a seasoned technology leader with over 20 years of experience delivering mission- critical software projects across the public and private sectors. As the founder of UpgradeGovTech, Luis brings a unique combination of enterprise IT expertise, government contracting experience, and operational leadership.

Before launching UpgradeGovTech, Luis served as Director of Software Implementations and Director of Operations at On Point Technology and Catalis, where he led large-scale SaaS deployments for state workforce agencies nationwide. His leadership helped deliver multi- million-dollar government systems, significantly improve customer satisfaction (including a 40%+ NPS increase), and streamline complex workflows.

Luis holds a Bachelor of Science in Computer Engineering and is currently pursuing an MBA from the University of Illinois. He is a certified Project Management Professional (PMP) and a passionate advocate for responsible, people-focused technology.
As a certified minority business owner, Luis is committed to increasing equity in government tech and building stronger communities through inclusive innovation.